Last updated: 06/18/2025

1. General Information

These Terms and Conditions of Sale (“Terms”) govern the purchase of products from B&H Shop (“we,” “our,” or “us”) through our website. By placing an order, you (“customer,” “you,” or “your”) agree to be bound by these Terms.

Business Owner: Le Beschu Maixent
Email: contact@bhpampering.com
Phone: +66 81 068 2096
Jurisdiction: Thailand

2. Product Information and Availability

2.1 Product Descriptions

We strive to provide accurate product descriptions, images, and specifications. However, minor variations in color, size, or appearance may occur due to manufacturing processes or display settings.

2.2 Product Availability

All products are subject to availability. In the event that a product becomes unavailable after your order has been placed, we will:

• Notify you immediately via email
• Provide a full refund within 7-14 business days
• Offer a suitable alternative product if available

2.3 Pricing

• Prices are displayed in Thai Baht (THB) with automatic currency conversion available for international customers
• All prices are final at the time of order confirmation
• Prices include all applicable costs and do not include additional taxes or duties that may be imposed by your country

3. Ordering Process

3.1 Order Placement

To place an order, you must:

• Create an account with accurate personal information
• Select your desired products and quantities
• Provide complete and accurate shipping information
• Complete payment through our secure payment system

3.2 Order Confirmation

Once your order is placed:

• You will receive an email confirmation within 24 hours
• Order confirmation constitutes acceptance of your order
• We reserve the right to refuse or cancel orders in case of suspected fraud or technical errors

3.3 Account Requirements

By creating an account, you agree to:

• Provide accurate and up-to-date information (name, email, phone number)
• Maintain the confidentiality of your account credentials
• Notify us immediately of any unauthorized use of your account

4. Payment Terms

4.1 Payment Methods

We accept the following payment methods:

• Credit/Debit cards (processed securely through Stripe)
• PayPal payments
• All other payment methods supported by Stripe

4.2 Payment Processing

• Payment is required in full at the time of order placement
• All payments are processed securely through encrypted systems
• We do not store your payment information on our servers

4.3 Payment Security

Your payment information is protected by:

• SSL encryption technology
• PCI DSS compliant payment processors
• Fraud detection and prevention systems

5. Shipping and Delivery

5.1 Shipping Locations

We ship to the following countries:

• Thailand
• France
• China
• Japan
• Singapore
• Vietnam

5.2 Delivery Times

• Estimated delivery: 3-25 business days from order confirmation
• Delivery times depend on destination country and local customs procedures
• International shipments may experience delays due to customs processing

5.3 Shipping Costs

• Free shipping on all orders to all supported destinations
• No minimum order amount required for free shipping

5.4 Delivery Process

• Products are shipped directly from our fulfillment partners
• You will receive tracking information via email when available
• Delivery is made to the address provided during checkout
• Signature may be required upon delivery

5.5 Shipping Responsibility

• We work with reliable fulfillment partners to ensure timely delivery
• Risk of loss passes to you upon delivery to the specified address
• We are not responsible for delays caused by customs, natural disasters, or force majeure events

6. Returns and Refunds

6.1 Return Period

You may return products within 14 days of receipt for:

• Defective or damaged products
• Products that do not match the description
• Change of mind (subject to conditions below)

6.2 Return Conditions

To be eligible for return, products must:

• Be in new, unused condition
• Include all original packaging and accessories
• Be returned in the original manufacturer’s packaging when applicable

6.3 Return Process

To initiate a return:

1. Contact us at contact@bhpampering.com within 14 days of receipt
2. Provide your order number and reason for return
3. Wait for return authorization and instructions
4. Ship the product back using the provided instructions

6.4 Return Shipping

• Customer responsibility: You are responsible for return shipping costs
• Recommendation: Use trackable shipping methods for your protection
• Risk: You bear the risk of loss during return shipment

6.5 Refund Processing

Upon receipt and inspection of returned items:

• Approved returns: Full refund processed within 7-14 business days
• Defective products: Full refund including original shipping costs
• Refund method: Original payment method used for purchase

7. Product Warranties and Defects

7.1 Product Warranties

• Products are covered by manufacturer’s warranty when applicable
• Warranty terms vary by product and manufacturer
• Warranty information is provided with each product when available

7.2 Defective Products

If you receive a defective product:

• Contact us immediately upon discovery
• We will arrange for replacement or full refund
• Defective products may be replaced without return required in some cases

8. Limitation of Liability

8.1 Our Liability

Our liability is limited to:

• The purchase price of the affected product(s)
• Direct damages only (no indirect or consequential damages)
• Replacement or refund as outlined in these Terms

8.2 Exclusions

We are not liable for:

• Damages caused by misuse or normal wear and tear
• Delays in delivery beyond our reasonable control
• Customs duties, taxes, or fees imposed by destination countries
• Damages occurring after successful delivery

9. Intellectual Property

9.1 Our Rights

• All website content, including logos, text, and images, is our property
• Product images and descriptions are provided by manufacturers or suppliers
• You may not reproduce or distribute our content without permission

9.2 Third-Party Rights

• We respect the intellectual property rights of others
• If you believe content infringes your rights, contact us immediately

10. Privacy and Data Protection

Your personal information is processed in accordance with our Privacy Policy, which complies with Thailand’s Personal Data Protection Act (PDPA). By using our services, you consent to our data processing practices as described in our Privacy Policy.

11. Customer Service

11.1 Contact Information

For questions, concerns, or support:

• Email: contact@bhpampering.com
• Phone: +66 81 068 2096
• Response time: We aim to respond within 24-48 hours

11.2 Dispute Resolution

We are committed to resolving any issues promptly and fairly. Please contact us first to resolve any concerns before pursuing other remedies.

12. Force Majeure

We are not liable for delays or failures in performance due to circumstances beyond our reasonable control, including but not limited to:

• Natural disasters
• Government actions
• Pandemic-related restrictions
• Supplier or shipping partner disruptions

13. Governing Law

These Terms are governed by the laws of Thailand. Any disputes arising from these Terms or your purchases shall be subject to the exclusive jurisdiction of Thai courts.

14. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

15. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on our website. Continued use of our services constitutes acceptance of modified Terms.

16. Entire Agreement

These Terms, together with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and B&H Shop regarding your purchases.

17. Contact Information

B&H Shop
Owner: Le Beschu Maixent
Email: contact@bhpampering.com
Phone: +66 81 068 2096

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By placing an order with B&H Shop, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions of Sale.