Last updated: 06/18/2025

This Cookie Policy explains how B&H Shop and our related websites (B&H Pampering, B&H Beauty, B&H Relax, and B&H Shop) use cookies and similar technologies when you visit our websites. This policy complies with Thailand’s Personal Data Protection Act (PDPA) B.E. 2562 (2019).

What Are Cookies?

Cookies are small text files that are stored on your device (computer, tablet, or mobile) when you visit a website. They help websites remember information about your visit, such as your preferred language, login status, and other settings that can make your next visit easier and the site more useful to you.

How We Use Cookies

We use cookies to:

• Remember your preferences and settings
• Keep you logged in to your account
• Analyze website traffic and usage patterns
• Improve website performance and user experience
• Process payments securely
• Maintain shopping cart contents

Types of Cookies We Use

Our websites use three main categories of cookies, which you can control through our cookie consent banner:

1. Necessary Cookies (Always Active)

These cookies are essential for the website to function properly and cannot be disabled.

Purpose:

• Enable basic website functionality
• Remember items in your shopping cart
• Maintain your login session
• Process secure payments
• Ensure website security

Examples:

• WooCommerce cookies: Cart contents, session management
• Payment cookies: Stripe and PayPal security tokens
• Security cookies: CSRF protection, session validation
• Load balancing: Server routing for optimal performance

Legal basis: Legitimate interest (essential for service provision)

2. Analytics Cookies (Optional – Requires Consent)

These cookies help us understand how visitors interact with our website by collecting anonymous information.

Purpose:

• Analyze website traffic and usage patterns
• Understand which pages are most popular
• Identify technical issues
• Improve website design and functionality

Services used:

• Google Analytics: Website traffic analysis and reporting
• Performance monitoring: Page load times and error tracking

Data collected:

• Pages visited and time spent on each page
• How you arrived at our website (referral source)
• Device and browser information (anonymized)
• General geographic location (country/city level)

Legal basis: Your explicit consent

3. Functional Cookies (Optional – Requires Consent)

These cookies enhance your browsing experience by remembering your preferences.

Purpose:

• Remember your language preferences
• Store your currency selection
• Maintain website customization settings
• Improve user interface functionality

Examples:

• Language settings: Remember your preferred display language
• Currency preference: Remember your preferred currency display
• Theme preferences: Dark/light mode selections
• Accessibility settings: Font size or contrast preferences

Legal basis: Your explicit consent

Cookie Management

Cookie Consent Banner

When you first visit any of our websites, you’ll see a cookie consent banner that allows you to:

• Accept all cookies: Enable all cookie categories
• Reject non-essential: Only allow necessary cookies
• Customize settings: Choose which categories to enable
• Learn more: Access detailed information about each cookie type

Managing Your Cookie Preferences

You can change your cookie preferences at any time by:

• Clicking the cookie icon usually located at the bottom of our website
• Visiting the cookie settings in your account preferences
• Using your browser settings to block or delete cookies
• Contacting us for assistance with cookie management

Browser Cookie Controls

Most web browsers allow you to control cookies through their settings:

Google Chrome: Settings > Privacy and Security > Cookies and other site data

Mozilla Firefox: Settings > Privacy & Security > Cookies and Site Data

Safari: Preferences > Privacy > Manage Website Data

Microsoft Edge: Settings > Cookies and site permissions > Cookies and site data

Note: Disabling necessary cookies may affect website functionality.

Third-Party Cookies

Some cookies on our websites are set by third-party services we use:

Google Analytics

• Provider: Google LLC
• Purpose: Website analytics and performance measurement
• Data processing location: United States (with appropriate safeguards)
• Privacy policy: https://policies.google.com/privacy
• Opt-out: https://tools.google.com/dlpage/gaoptout

Stripe (Payment Processing)

• Provider: Stripe, Inc.
• Purpose: Secure payment processing and fraud prevention
• Data processing location: Europe/United States
• Privacy policy: https://stripe.com/privacy

PayPal (Payment Processing)

• Provider: PayPal Holdings, Inc.
• Purpose: Payment processing and transaction security
• Data processing location: United States/Europe
• Privacy policy: https://www.paypal.com/privacy

Data Retention

Cookie Consent Records

• Consent duration: 12 months from your last visit
• Automatic renewal: Consent banner reappears after expiration
• Withdrawal: You can withdraw consent at any time

Cookie Data Storage

• Session cookies: Deleted when you close your browser
• Persistent cookies: Vary by purpose (typically 30 days to 2 years)
• Analytics cookies: Up to 26 months (Google Analytics default)

International Data Transfers

Some of our cookie-related services involve data transfers outside Thailand:

• Google Analytics: Data processed in the United States with appropriate safeguards
• Payment processors: Data may be processed in the United States or Europe
• Security measures: All transfers include appropriate data protection measures

Your Rights Under PDPA

Regarding cookies and related data processing, you have the right to:

• Consent: Give or withdraw consent for non-essential cookies
• Access: Request information about cookies we use
• Rectification: Correct any inaccurate cookie-related data
• Erasure: Request deletion of cookie data (subject to technical limitations)
• Objection: Object to cookie-based processing

Mobile App Considerations

If you use our services through mobile applications in the future:

• Similar tracking technologies may be used
• Device-specific permissions may be required
• This cookie policy will be updated to reflect mobile usage

Cookie Policy Across B&H Websites

This cookie policy applies to all B&H websites:

• B&H Pampering: Main portal and booking platform
• B&H Shop: E-commerce platform
• B&H Beauty: Beauty services and products
• B&H Relax: Massage and wellness services

All sites use the same cookie management system for consistency.

Updates to This Policy

We may update this Cookie Policy to reflect:

• Changes in technology or services
• Legal or regulatory requirements
• Improvements to our privacy practices

Notification of changes:

• Updated policy posted on our websites
• Material changes communicated via email when possible
• Continued use constitutes acceptance of updates

Contact Information

For questions about our cookie usage or to exercise your rights:

Email: contact@bhpampering.com
Phone: +66 81 068 2096

Data Protection Contact: Le Beschu Maixent
Response time: We aim to respond within 30 days

Technical Information for Developers

Cookie Names and Purposes

Common cookies you may see from our websites include:

• woocommerce_cart_hash – Shopping cart functionality
• wp_woocommerce_session_* – User session management
• _ga, _gid – Google Analytics tracking
• cookieyes-consent – Your cookie consent preferences

Cookie Domains

Cookies may be set for:

• Our main domains (bhpampering.com, etc.)
• Third-party domains (google-analytics.com, stripe.com, etc.)

Compliance Information

This Cookie Policy complies with:

• Thailand PDPA: Personal Data Protection Act B.E. 2562 (2019)
• Industry standards: IAB Transparency and Consent Framework
• International best practices: Based on GDPR principles

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Need help managing your cookie preferences? Contact us at contact@bhpampering.com or use the cookie settings tool available on all our websites.