Returns and Refunds Policy

Last updated: 06/18/2025

At B&H Shop, we want you to be completely satisfied with your purchase. If for any reason you’re not happy with your order, we’re here to help with our straightforward returns and refunds process.

Quick Overview

Return window: 14 days from delivery
Return shipping: Customer responsibility
Refund timeframe: 7-14 business days after we receive your return
Condition required: Products must be new and unused

What Can Be Returned

✅ Eligible for Return

Defective or damaged products received
Wrong items sent by mistake
Products not matching description on our website
Change of mind purchases (subject to conditions below)
Unopened beauty products in original packaging
Unused wellness devices with all accessories

❌ Not Eligible for Return

Opened or used beauty products (for hygiene reasons)
Products damaged by customer misuse
Items returned after 14-day window
Products without original packaging
Custom or personalized items (if applicable)

Return Timeframes

Standard Returns

14 days from the date you receive your order
Defective products: Contact us immediately upon discovery
Wrong items: Report within 48 hours of delivery for fastest resolution

How We Count Days

Start date: The day after you receive your package
End date: The day we receive your return authorization request
Weekends and holidays: Included in the 14-day count

Step-by-Step Return Process

Step 1: Contact Us

Before returning anything, please contact us first:

Email: contact@bhpampering.com
Phone: +66 81 068 2096
Include: Order number, item(s) to return, and reason for return

Step 2: Receive Return Authorization

We’ll respond within 24-48 hours with:

Return authorization number
Return shipping instructions
Return address details
Any specific packaging requirements

Step 3: Package Your Return

Use original packaging when possible
Include all accessories and documentation
Pack securely to prevent damage during shipping
Include return authorization number clearly visible

Step 4: Ship Your Return

Your responsibility: Choose and pay for return shipping
Recommended: Use trackable shipping method
Insurance: Consider insuring valuable items
Keep receipt: Save your shipping receipt until refund is processed

Step 5: Track Your Return

Confirmation: We’ll email you when we receive your return
Processing time: 2-3 business days to inspect returned items
Refund notification: Email confirmation when refund is processed

Refund Information

Refund Methods

Original payment method: Refunds processed to the same card/account used for purchase
PayPal: Refunds appear in your PayPal account
Credit cards: May take 3-5 additional business days to appear on your statement

Refund Amounts

Full refund: Original product price + shipping costs (for defective/wrong items)
Partial refund: Product price only (for change of mind returns)
Return shipping: Not refunded (unless item was defective or wrong)

Refund Timeframes

Processing: 7-14 business days after we receive your return
Bank processing: Additional 3-5 business days for credit cards
International payments: May take longer due to banking procedures

Special Circumstances

Defective or Damaged Products

Immediate replacement may be offered without requiring return
Photo evidence may be requested to expedite process
Full refund including original shipping costs
Return shipping paid by us when we provide prepaid label

Wrong Items Received

Priority processing for our shipping errors
Immediate replacement shipped once confirmed
No return required in some cases – keep the wrong item
Full refund of shipping costs

International Returns

For International Customers

Customs forms: May be required for return shipments
Duties/taxes: Any return duties are customer responsibility
Extended timeframe: Allow extra time for international shipping
Documentation: Keep all shipping documents until refund is complete

Specific Country Considerations

France: Returns may qualify for distance selling regulations
China/Japan: Consider shipping time when planning returns
Singapore/Vietnam: Local postal services vary in tracking capability

Beauty & Wellness Product Guidelines

Beauty Products

Unopened only: Must be in original sealed packaging
Hygiene reasons: Opened products cannot be resold
Allergic reactions: Contact us immediately for guidance
Sample sizes: Include all promotional items received

Wellness Devices

Complete sets: Return all accessories and manuals
Original condition: Must be unused and unmarked
Warranty issues: May be handled directly with manufacturer
Technical problems: Contact us before returning for troubleshooting

Return Shipping Guidelines

Packaging Tips

Original box: Use manufacturer’s packaging when available
Protection: Add extra padding for fragile items
Sealing: Ensure package is securely closed
Labels: Remove or cover old shipping labels

Recommended Carriers

Thailand Post: EMS for international returns
Private carriers: DHL, FedEx, UPS for faster tracking
Local services: Varies by country
Insurance: Recommended for valuable items

Shipping Costs

Customer pays: Return shipping costs (except defective/wrong items)
Compare rates: Shop around for best shipping prices
Tracking recommended: For your protection and ours
Delivery confirmation: Helps ensure we receive your return

Frequently Asked Questions

Can I exchange an item instead of returning it?

Currently, we process returns for refunds only. If you’d like a different item, please place a new order and return the unwanted item separately.

What if my return is lost in shipping?

This is why we recommend trackable shipping. If you can provide tracking showing delivery to our return address, we’ll honor the return even if we don’t physically receive it.

Can I return a gift?

Yes, gifts can be returned following the same process. The refund will be processed to the original purchaser’s payment method.

What if I’m past the 14-day return window?

Do you offer exchanges?

We currently process returns for refunds only. For a different size or color, please place a new order and return the original item.

Can I cancel my order after it’s shipped?

Once shipped, orders cannot be cancelled. You can return the items once received following our standard return process.

Contact Information

For Return Questions

Email: contact@bhpampering.com
Phone: +66 81 068 2096
Response time: 24-48 hours
Best time to call: Monday-Friday, 9 AM – 6 PM (Thailand time)

Return Address

Important: Do not ship returns until you receive our return authorization and specific return address. Return addresses may vary depending on the type of product.

Quality Commitment

We stand behind the quality of our products. If you experience any issues:

Manufacturing defects: Covered beyond normal return period
Quality concerns: We want to know – help us improve
Supplier issues: We’ll work with our partners to resolve problems
Customer satisfaction: Your happiness is our priority

Policy Updates

This returns policy may be updated periodically. Any changes will be posted on this page with a new “last updated” date. Significant changes will be communicated via email to customers who have made recent purchases.

Need help with a return? We’re here to assist you every step of the way. Contact us at contact@bhpampering.com or +66 81 068 2096.